Product Warranty | Brew Society
Conformity of goods (statutory consumer right)
In accordance with the Consumer Protection Law of the Republic of Serbia, the seller is responsible for the non-conformity of goods that appear within 2 years from the day the risk transfers to the consumer, i.e., from the day of product delivery.
Rights based on conformity apply exclusively to goods, i.e., espresso machines, grinders, and additional equipment.
Rights based on conformity do not apply to coffee, consumables, and services (including service maintenance, installation, and training).
In case of non-conformity, the consumer has the right to demand:
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repair or replacement of the product,
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price reduction, or
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termination of the contract,
in accordance with the law.
Commercial (manufacturer's) warranty
In addition to statutory conformity, certain products purchased through the brewsociety.store website also have a commercial (manufacturer's) warranty for 24 months, in accordance with the manufacturer's terms.
The commercial warranty applies exclusively to espresso machines, grinders, and additional equipment, and does not apply to coffee, consumables, and services.
The warranty does not cover parts subject to normal wear and tear, such as gaskets, rubber seals, o-rings, and similar consumables, nor damage caused by:
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improper use of the product,
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inadequate maintenance,
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limescale accumulation due to the use of unsuitable water or irregular cleaning,
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unauthorized interventions or repairs.
Exercising rights based on conformity or warranty
In case of a complaint, the consumer is obliged to contact the customer support of Brew Society doo via email:
Customer support will confirm receipt of the request and inform the consumer about the further procedure in accordance with the law.
Shipping costs in the complaint procedure
In accordance with the law:
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the costs of sending the product for service are borne by the buyer,
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the costs of returning the repaired or replaced product are borne by Brew Society doo.
Brew Society doo does not bear the costs of taxes, customs duties, or other import charges, which are fully borne by the recipient.
Products sent without prior written confirmation from customer support will not be accepted and will be returned to the sender.
Sending products
Products are returned in their original packaging.
If the original packaging is not available, the product must be packed in suitable replacement packaging that provides adequate protection during transport.
The buyer is responsible for proper packaging of the shipment.
Brew Society doo is not responsible for damage incurred during transport.
For espresso machines, it is necessary to completely drain water from the boiler and not send accessories (cup warmers, portafilters, drip trays, etc.).
Shipment insurance is recommended, as Brew Society doo is not responsible for any losses during transport.
Shipping address
Brew Society doo
Uroša Martinovića 9
11070 Belgrade
Serbia
Please clearly indicate the order number on the package.
